Refund policy

Due to the personal nature of our body care products, we cannot accept returns or exchanges on opened or used products.

If your order arrives damaged, defective, leaking, or you receive the wrong item, please contact Velvet Glow Body Co. within 7 days of delivery. Include your order number and photos of the product and packaging so we can review the issue.

If your claim is approved, we will provide an appropriate replacement or refund.

Order Cancellations: If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

Final Sale Items: Sale, promotional, and clearance items may be designated as final sale and are not eligible for return or exchange.

Refunds that are approved will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For questions regarding an order or refund, please contact Velvet Glow Body Co. using the contact information provided on our website.